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Habit 5 - Seek first to understand, then to be understood! Cherchons d'abord a comprendre, ensuite a etre compris!

When we seek first to understand, we listen with our ears, eyes and heart. We listen carefully and empathetically so we can truly understand the way another person sees the world. We want to try to understand the other person emotionally and intellectually. Listen first, then talk!

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